Before completing your order please read the following:
We normally ship orders within three business days. Some orders may take more time to ship due to an out of stock item. Once the order is shipped a tracking number is put into the notes on your order. Occasionally your order may be delayed if we expect an out of stock item to arrive shortly. If we feel the out of stock item will take a while to arrive we may ship an incomplete order so you can get started, this occurs at our discretion. Orders over $250 qualify for partial shipments. Whats in stock ships ASAP whats out of stock follow shortly.
We reserve the right to cancel and notify our customers of any pricing errors, discount code or inventory errors that may occur on our site.
Discounts do not apply to products in the closeout section.
LEDs are susceptible to a damage during a current or voltage surge which only occurs if you plug in a driver before connecting it to the LED string.
DO NOT HAVE YOUR DRIVER PLUGGED IN WHEN YOU ATTACH IT AND ENSURE THERE ARE NO LOOSE WIRES OR COLD SOLDER JOINTS.
Drivers have a 2 year warranty that may be handled through us or the manufacturer.
Returns are subject to a 10% restocking fee. Returned items must new and unused. We cannot accept items that have been used or are damaged.
ReefLEDLights is not responsible for items that are delivered but not received (for example, due to theft off a porch). Please request Signature Confirmation if it’s not safe to leave a package.
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International orders outside North Americs are FedEx International Priority. Heavy items or items that cannot ship USPS Flat Rate may have an additional shipping charge. Orders over 20Lbs will have an additional charge.
Shipments to South Africa and numerous other countries are not insured by USPS. Shipping without insurance is at the customers risk, we only guarantee that the product was shipped and provide USPS or FedEx tracking. If you desire, Contact us and we can ship FedEx Priority at an additional charge. There may be a couple day delay in processing and the extra charge will be processed through PayPal.
The Customer is responsible for all duties, taxes and additional transportation charges regarding any international shipment.
We can only ship 12″ heatsinks outside the USA and Canada for our standard rate. Larger Heatsinks can cost several hundred dollars to ship overseas and may incur additional shipping charges. Each international package must weigh less than 20LB to qualify for USPS Flate Rate prices. Heavy packages or multiple packages may incur an additional shipping charge.
We are committed to protecting your privacy at Reef LED Lights. We do not sell, share, or rent personal or purchase information to others in any way.
Reef LED Lights may collect information only in instances where we feel it will be of assistance in providing individuals with quality service. Reef LED Lights routinely collects and stores order information. This is used only for shipping and customer service issues. This information is not shared, rented or sold to anyone.
When personally identifying information is submitted, such as e-mail correspondence containing a question or comment, we use the supplied information to fulfill or respond to request(s). This information is also stored for reference when making improvements and/or adjustments to our web site and on-line services. It should be noted that e-mail is a form of communication that is not entirely within a secure environment. Many of our web forms are completed in a secure environment and are generally more secure than typical e-mail delivery.
Reef LED Lights will not provide, sell or share your personal information to any nonaffiliated third party for independent use. We share information only in one of the following circumstances: a) you authorize it; b) you have requested a transaction requiring it; c) or we are required or permitted by law to disclose such information.
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